We have the greatest customers on the planet and we have a ton of fun creating really powerful customer experiences. On March 15th, the Social Media Examiner gave us the opportunity to show what Natural Running Store is all about. It also was a great venue to highlight how awesome all of you guys really are.
Casey Hibbard wrote the article Social Customer Service Allows Startup to Outpace the Competition, and here are a few of the highlights.
-Emphasis on customer service and the ways we reach out to our Tribe via email and videos responses
“We’re talking videos that thank customers for buying, videos telling customers their shoes are on the way, handwritten notes in shoe-boxes, and follow-up emails asking the athlete about his or her training plans.”
-Our use of social media, such as Twitter and Facebook, to make sure our Tribe can access us personally
“Natural Running Store frequently gets questions from athletes about shoes as well as natural running. Gleason could easily create a FAQs page and leave it at that. But four to five times every week, Gleason answers customer questions on video.”
-The awesome relationships we have developed with our Tribe
“Turns out, it can. By wowing customers with unheard-of service, Gleason has come close to replicating the in-store experience online. In doing so, he turned the Natural Running Store into a serious competitor in the running shoe arena.”
The Examiner wrote a fantastic article and we are grateful for the opportunity to share our passion for creating great customer experiences. It couldn’t have happened without the support of the Tribe.
We look forward tohelping everyone find a little piece of home here at Natural Running Store.
To check out the article go to http://www.socialmediaexaminer.com/social-service-allows-startup-to-outpace-the-competition/.
If you have any questions or want to share your story go to support@naturalrunningstore.com
Got a question? Don’t be shy and drop us a line at support@naturalrunningstore.com or give us a call at 866-422-8643.
About NaturalRunningStore.com: We empower athletes to create the optimal athletic experience with natural running footwear.
